THE CITIZENS NATIONAL BANK OF QUITMAN
"YOUR FRIENDLY HOMETOWN COMMUNITY BANK"
To report lost or stolen Debit cards, please call 866-546-8273. During normal business hours, call 229-263-7575.
Change in Debit Card Fraud Notifications
In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud.
Here's how it works:
When potential fraud is detected, you will receive an automatic email notification from
The Citizens National Bank of Quitman with the option to reply with "fraud" or "no fraud."
One minute after the email, you will receive a text alert from 32874 between 7am and 9pm EST, which also has the "fraud" or "no fraud" option.
If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.
Remember - our messages will never ask for your PIN or account number.
*The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it "Fraud Center," it will display whenever you get a call from this number.
New Online Banking Security Feature
On December 9, 2015, The Citizens National Bank of Quitman installed additional security features for your NetTeller Online Banking Access. Therefore, when you access NetTeller after that date, you should be prompted to select a “watermark” image from hundreds of images available. This image will then always display during your login process and on each page of your NetTeller access. This image will ensure that you have logged into a legitimate NetTeller site and not a fake site created by fraudsters to steal your online banking credentials or personal information. Should you not see your selected image during your login process, you should discontinue the login process and call us at 229-263-7575 or 877-687-7575 during normal business hours.
In addition, you may also be selected to re-establish your three (3) security questions. If you are a Bill Payment customer and you initiate payments of $1,000.00 or higher, you will automatically be challenged by your security questions.
If you have any questions regarding these additional security features, please give us a call!
Malware Targeting Online Banking Customers
Use caution when opening ANY email attachments from unknown senders. Financial security firms are reporting cases of attackers sending spam emails containing a Word document attachment that when opened, installs a code called Dridex that scans the user's computer for any activity related to online banking and attempts to capture personal information such as user IDs, passwords, and bank account information. These emails often appear to be legitimate messages of financial importance.